Front Desk

U.S. Dermatology Partners; Grapevine (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k

PTO & Paid Holidays

Company Paid Life Insurance

Employee Perks Program

Job summary

U.S. Dermatology Partners is seeking a courteous front desk clerk to support day-to-day operations in our Grapevine clinic. You will handle reception, patient check-in, data entry, and basic clerical tasks to keep the office running smoothly.

The role emphasizes excellent customer service, accurate record-keeping, and adherence to HIPAA guidelines. Strong English communication and basic computer skills are required.

Qualifications

• Detail oriented with professional attitude and reliable.
• Ability to follow verbal and written instructions with grammar and spelling accuracy.
• Excellent English communication skills, both written and spoken.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and healthcare regulations.
• Able to handle data processing and record-keeping.

Responsibilities

• Answer central telephone system and direct calls.
• Receive the public and assist customers in person and by telephone.
• Assist patients with use of the practice facilities or services.
• Operate office machines and computers to process patients accurately.
• Compose, type and edit correspondence, reports and memoranda.
• Maintain office procedures and assist with administrative tasks.
• Adhere to safety policies and support high quality customer service.

Skills

Detail oriented

Professional attitude

Interpersonal skills

Verbal and written English

Microsoft Excel

Microsoft Word

Microsoft Outlook

Data processing

Customer service

Attention to accuracy

Education

High school diploma or equivalent

Tools

Office equipment

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.Benefits:Medical, Dental, & Vision401kPTO & Paid HolidaysCompany Paid Life InsuranceEmployee Perks Program