Front Counter Representative

Western States Metal Roofing; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, Vision

Holiday Pay

Training provided

Supportive team environment

Job summary

Western States Metal Roofing in Phoenix is seeking a Front Counter Customer Support Representative who will be the first contact for customers. Fluency in English and Spanish, strong communication, and the ability to multitask are essential.

The role requires a high school diploma, basic computer and cash-handling skills, and previous front counter experience. Training and a supportive team environment are offered to ensure excellent service.

Qualifications

• Strong customer service and communication skills.
• Friendly, dependable, and professional demeanor.
• Previous front counter or customer service experience.
• Ability to handle multiple tasks and work under pressure.
• Basic computer and cash-handling skills.
• High school diploma or equivalent.

Responsibilities

• Greet customers at the front counter in a professional and welcoming manner.
• Assist customers in English and Spanish (spoken and basic written).
• Answer questions, provide information, and resolve basic issues.
• Process orders, payments, returns, or service requests.
• Answer phone calls and direct inquiries as needed.
• Maintain a clean and organized front counter area.
• Work closely with team members to ensure excellent customer service.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Communication skills

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

ndly and reliable Bilingual preferred Front Counter Customer Support Representative for our Phoenix location to be the first point of contact for our customers. This role requires strong communication skills in both English and Spanish, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Greet customers at the front counter in a professional and welcoming manner

• Assist customers in English and Spanish (spoken and basic written)

Answer questions, provide information, and resolve basic issues

Process orders, payments, returns, or service requests

Answer phone calls and direct inquiries as needed

Maintain a clean and organized front counter area

Work closely with team members to ensure excellent customer service

Required Qualifications

Strong customer service and communication skills

Friendly, dependable, and professional demeanor

Previous front counter or customer service experience

Ability to handle multiple tasks and work under pressure

Basic computer and cash-handling skills

High school diploma or equivalent

Preferred Qualifications

Bilingual Preferred in Spanish

Experience working with diverse customers

Familiarity with POS systems

What We Offer

Competitive hourly pay TBD in Interview

Medical, Dental, Vision, Voluntary Benefits

Holiday Pay

Training provided

Supportive team environment