Customer Service Representative

Soni; Boston (MA); On-site; USD 33,000 - 37,000; Full time

Job summary

Soni in Boston is seeking a friendly Front Desk / Customer Service Representative to be the first point of contact for customers, visitors, and callers. You will greet guests, route inquiries, and support administrative operations.

The role emphasizes excellent communication, multitasking in a fast-paced office, and maintaining organized records. Compensation is $24-$27 per hour, based on experience and skills.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong interpersonal and customer service skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet and welcome customers, visitors, and guests in a professional and courteous manner.
• Answer, screen, and route incoming phone calls and emails.
• Respond to customer questions and provide accurate information regarding products, services, policies, and procedures.
• Assist customers with requests, concerns, scheduling, and general inquiries.
• Maintain a professional and organized reception/front desk area.
• Schedule appointments and maintain calendars as needed.
• Process customer information, forms, payments, or basic transactions when applicable.
• Enter and maintain accurate customer and administrative records.
• Handle customer complaints and resolve routine issues professionally, escalating more complex matters when necessary.
• Communicate with internal departments to ensure customer needs are addressed promptly.
• Receive and distribute mail, packages, and other correspondence.
• Assist with general administrative and clerical duties.
• Maintain confidentiality of customer and company information.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a friendly, professional, and customer-focused Front Desk / Customer Service Representative to serve as the first point of contact for customers, visitors, and callers. This position is responsible for providing excellent customer service, handling front desk activities, answering questions, directing inquiries, and supporting general administrative operations.

Key Responsibilities

• Greet and welcome customers, visitors, and guests in a professional and courteous manner.
• Answer, screen, and route incoming phone calls and emails.
• Respond to customer questions and provide accurate information regarding products, services, policies, and procedures.
• Assist customers with requests, concerns, scheduling, and general inquiries.
• Maintain a professional and organized reception/front desk area.
• Schedule appointments and maintain calendars as needed.
• Process customer information, forms, payments, or basic transactions when applicable.
• Enter and maintain accurate customer and administrative records.
• Handle customer complaints and resolve routine issues professionally, escalating more complex matters when necessary.
• Communicate with internal departments to ensure customer needs are addressed promptly.
• Receive and distribute mail, packages, and other correspondence.
• Assist with general administrative and clerical duties.
• Maintain confidentiality of customer and company information.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• 1-3 years of front desk, customer service, receptionist, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional, friendly, and approachable demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and standard office equipment.
• Ability to handle difficult customer situations with patience and professionalism.

Compensation: $24-27/hr

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.