Front Counter Customer Service Representative (Bilingual Preferred)

Western States Metal Roofing; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Holiday Pay

Training Provided

Supportive Team

Voluntary Benefits

Job summary

Western States Metal Roofing is seeking a friendly Front Counter Customer Support Representative for our Phoenix location to be the first contact for customers. This role requires excellent communication in English and Spanish, a positive attitude, and the ability to multitask in a fast-paced environment.

Responsibilities include greeting customers at the front counter, assisting in English and Spanish, processing orders and payments, handling basic inquiries, answering phones, and maintaining

Qualifications

• Strong customer service and communication skills
• Friendly, dependable, and professional demeanor
• Previous front counter or customer service experience
• Ability to handle multiple tasks and work under pressure
• Basic computer and cash-handling skills
• High school diploma or equivalent

Responsibilities

• Greet customers at the front counter in a professional and welcoming manner
• Assist customers in English and Spanish (spoken and basic written)
• Answer questions, provide information, and resolve basic issues
• Process orders, payments, returns, or service requests
• Answer phone calls and direct inquiries as needed
• Maintain a clean and organized front counter area
• Work closely with team members to ensure excellent customer service

Job description

Location: Phoenix, AZ

Job Id:112

# of Openings:1

Job Overview

We are looking for a friendly and reliableBilingual preferred Front Counter Customer Support Representative for our Phoenix location to be the first point of contact for our customers. This role requires strong communication skills inboth English and Spanish, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Greet customers at the front counter in a professional and welcoming manner

• Assist customers inEnglish and Spanish(spoken and basic written)

Answer questions, provide information, and resolve basic issues

Process orders, payments, returns, or service requests

Answer phone calls and direct inquiries as needed

Maintain a clean and organized front counter area

Work closely with team members to ensure excellent customer service

Required Qualifications

Strong customer service and communication skills

Friendly, dependable, and professional demeanor

Previous front counter or customer service experience

Ability to handle multiple tasks and work under pressure

Basic computer and cash-handling skills

High school diploma or equivalent

Preferred Qualifications

Bilingual Preferred in Spanish

Experience working with diverse customers

Familiarity with POS systems

What We Offer

Competitive hourly pay TBD in Interview

Medical, Dental, Vision, Voluntary Benefits

Holiday Pay

Training provided

Supportive team environment