Bilingual Front Desk Associate

Behavior Treatment & Analysis; Richmond (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Behavior Treatment & Analysis is seeking a friendly and organized Bilingual Front Desk Associate. The role serves as the first contact for clients, families, and visitors, requiring strong English/Spanish communication and professional presentation.

Responsibilities include greeting guests, answering inquiries, managing calls, and supporting scheduling and administrative tasks to keep the office running smoothly in a fast-paced environment.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Experience in front desk, receptionist, customer service, or administrative role preferred.
• High school diploma or equivalent required.

Responsibilities

• Welcome and assist clients, families, visitors, and guests upon arrival.
• Answer questions and direct inquiries to the appropriate team member.
• Manage incoming phone calls and transfer as needed.
• Monitor and forward mail and packages.
• Sort and route general emails to the correct department.
• Keep front desk and reception area clean and welcoming.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

About The Bilingual Front Desk Associate

Schedule: Tuesday–Saturday | 12:00 PM–8:00 PM

We are looking for a friendly, organized, and reliable Bilingual Front Desk Associate to join our team.

As one of the first points of contact for clients, families, visitors, and team members, this role plays an important part in creating a welcoming and professional experience. The ideal candidate will have strong customer service and communication skills, be comfortable managing multiple tasks, and be able to communicate effectively in both English and Spanish.

Front Desk Associate Responsibilities

• Welcome and assist clients, families, visitors, and guests upon arrival.
• Answer questions and address general inquiries or direct them to the appropriate team member.
• Answer and manage incoming phone calls, transferring or redirecting calls as needed.
• Monitor and manage incoming and outgoing mail and packages.
• Check, sort, and forward general emails to the appropriate department or team member.
• Maintain a clean, organized, and welcoming front desk and reception area.
• Monitor office supply inventory and coordinate supply requests or orders as needed.
• Assist with basic administrative and clerical tasks, including document and file management.
• Support scheduling and other administrative processes as assigned.
• Provide general administrative support to the team as needed.

Qualifications

• Advanced proficiency in both English and Spanish, including verbal and written communication.
• Previous experience in a front desk, receptionist, customer service, or administrative role is preferred.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite.
• Experience using scheduling or administrative software is preferred.
• Comfortable using standard office equipment, including printers, scanners, and other office technology.
• Strong organizational and multitasking skills.
• Excellent problem-solving and communication abilities.
• Strong attention to detail and ability to manage multiple priorities.
• Friendly, professional, and customer service-oriented approach.

What We’re Looking For

We are looking for someone who enjoys helping others, can create a positive first impression, and is comfortable working in a fast-paced environment. The ideal candidate is dependable, professional, organized, and able to communicate effectively with a variety of individuals.

Next Steps

After submitting your application, please keep an eye on the contact method you selected during the application process. A member of our recruiting team will contact qualified candidates to discuss the next steps in the hiring process.