Bilingual Front Counter Customer Support Specialist

Western States Metal Roofing; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Holiday Pay

Training Provided

Supportive Team

Voluntary Benefits

Job summary

Western States Metal Roofing is seeking a friendly Front Counter Customer Support Representative for our Phoenix location to be the first contact for customers. This role requires excellent communication in English and Spanish, a positive attitude, and the ability to multitask in a fast-paced environment.

Responsibilities include greeting customers at the front counter, assisting in English and Spanish, processing orders and payments, handling basic inquiries, answering phones, and maintaining

Qualifications

• Strong customer service and communication skills
• Friendly, dependable, and professional demeanor
• Previous front counter or customer service experience
• Ability to handle multiple tasks and work under pressure
• Basic computer and cash-handling skills
• High school diploma or equivalent

Responsibilities

• Greet customers at the front counter in a professional and welcoming manner
• Assist customers in English and Spanish (spoken and basic written)
• Answer questions, provide information, and resolve basic issues
• Process orders, payments, returns, or service requests
• Answer phone calls and direct inquiries as needed
• Maintain a clean and organized front counter area
• Work closely with team members to ensure excellent customer service

Job description

Western States Metal Roofing is seeking a friendly Front Counter Customer Support Representative for our Phoenix location to be the first contact for customers. This role requires excellent communication in English and Spanish, a positive attitude, and the ability to multitask in a fast-paced environment.

Responsibilities include greeting customers at the front counter, assisting in English and Spanish, processing orders and payments, handling basic inquiries, answering phones, and maintaining