Customer Service Representative - Bilingual (Spanish)

Connexus Resource Group; United States; Teletrabalho; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401k Savings Plan

Career Path Development

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Resumo da oferta

Connexus Resource Group is seeking a bilingual Spanish/English-speaking Customer Service Representative for a remote call center role in the United States. You will handle inbound and outbound communications, resolve questions, and document interactions across multiple systems while maintaining a friendly, professional demeanor.

The ideal candidate is a strong communicator, reliable, and comfortable multitasking in a fast-paced environment.

Qualificações

• Fluent in English and Spanish, verbal and written.
• Previous customer service experience required.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Positive, upbeat, customer-focused attitude.
• Self-motivated with problem-solving abilities.

Responsabilidades

• Answer inbound and outbound calls, emails, and live chats in English and Spanish.
• Assist customers with questions, concerns, and account inquiries.
• Identify and document priority issues when needed.
• Follow up on complex interactions to ensure resolution.
• Record interactions and account details across systems.
• Build rapport with customers through positive, solution-focused communication.
• Maintain professionalism and productivity in a fast-paced environment.
• Collaborate with leadership to improve customer experience and performance.

Conhecimentos

Bilingual English/Spanish

Call center experience

Customer service

Strong communication

Multitasking

Attention to detail

Descrição da oferta de emprego

Remote

About the Role

Spanish Speaking Customer Service Representative - Call Center Agent

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.

Sound like you? We want to speak with you!

As a Bilingual Customer Service Representative - Call Center Agent you will support customers through inbound and outbound calls while providing professional assistance in both English and Spanish. This role is ideal for individuals who are strong communicators, customer-focused, and comfortable working in a fast-paced call center environment.

Agents are responsible for assisting customers with questions, resolving concerns, documenting interactions accurately, and delivering a positive customer experience on every interaction. Success in this role comes from strong communication skills, adaptability, attention to detail, and the ability to confidently multitask across multiple systems while maintaining professionalism and empathy.

What You’ll Do

• Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, escape, and document priority issues when necessary
• Follow up on complex customer interactions to ensure resolution
• Accurately record customer interactions and account details across multiple systems
• Build rapport with customers through positive, solution-focused communication
• Maintain professionalism and productivity in a fast-paced call center environment
• Collaborate with leadership and team members to improve customer experience and overall performance

What We’re Looking For

• Fluent in both English and Spanish, verbal and written
• Previous customer service experience required
• Call center experience preferred
• Strong communication and interpersonal skills
• Positive, upbeat, and customer-focused personality
• Self-motivated with strong problem-solving abilities
• Comfortable multitasking across multiple systems and platforms
• Excellent grammar, punctuation, and spelling skills
• Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
• Reliable attendance and professionalism
• Ability to adapt in a fast-paced, performance-driven environment

What We Offer

• Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
• 401k Savings Plan: Secure your financial future with our competitive savings plan.
• Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
• Monthly Drawings: Win exciting prizes like gift cards and electronics!
• Paid Time Off: Earn paid time off from day one—because you deserve a break!
• Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
• DailyPay Partner: Access your earnings daily—because life doesn’t wait!

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.