Bilingual Front Counter Customer Support Specialist

Western States Metal Roofing; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, Vision

Holiday Pay

Training provided

Supportive team environment

Job summary

Western States Metal Roofing in Phoenix is seeking a Front Counter Customer Support Representative who will be the first contact for customers. Fluency in English and Spanish, strong communication, and the ability to multitask are essential.

The role requires a high school diploma, basic computer and cash-handling skills, and previous front counter experience. Training and a supportive team environment are offered to ensure excellent service.

Qualifications

• Strong customer service and communication skills.
• Friendly, dependable, and professional demeanor.
• Previous front counter or customer service experience.
• Ability to handle multiple tasks and work under pressure.
• Basic computer and cash-handling skills.
• High school diploma or equivalent.

Responsibilities

• Greet customers at the front counter in a professional and welcoming manner.
• Assist customers in English and Spanish (spoken and basic written).
• Answer questions, provide information, and resolve basic issues.
• Process orders, payments, returns, or service requests.
• Answer phone calls and direct inquiries as needed.
• Maintain a clean and organized front counter area.
• Work closely with team members to ensure excellent customer service.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Communication skills

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Western States Metal Roofing in Phoenix is seeking a Front Counter Customer Support Representative who will be the first contact for customers. Fluency in English and Spanish, strong communication, and the ability to multitask are essential.

The role requires a high school diploma, basic computer and cash-handling skills, and previous front counter experience. Training and a supportive team environment are offered to ensure excellent service.