French-Speaking Tech Support Specialist

Employers from Greece; United States; A distancia; USD 47.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Descripción de la vacante

Patrique Mercier Recruitment By Nellie in the United States is seeking a French-speaking Technical Support Advisor with a strong technical background to assist French-speaking clients across multiple channels.

You will diagnose issues, provide clear solutions, document interactions in the CRM, and collaborate with product and engineering teams to drive resolutions. Comprehensive training and relocation support are provided.

Formación

• Fluency in French and English required.
• Prior experience in technical support or customer service preferred.
• Strong troubleshooting skills essential.
• Experience with CRM systems is a plus.

Responsabilidades

• Provide high-quality technical support to French-speaking customers via phone, email, and chat.
• Diagnose and resolve technical challenges and document solutions in the CRM.
• Guide customers on product features and best practices to maximize usage.
• Collaborate with product and engineering teams to resolve complex issues.

Conocimientos

French fluency

English fluency

Tech support experience

Troubleshooting

CRM experience

Remote support tools

Herramientas

CRM systems

Remote support tools

Descripción del empleo

Patrique Mercier Recruitment By Nellie in the United States is seeking a French-speaking Technical Support Advisor with a strong technical background to assist French-speaking clients across multiple channels.

You will diagnose issues, provide clear solutions, document interactions in the CRM, and collaborate with product and engineering teams to drive resolutions. Comprehensive training and relocation support are provided.