Bilingual Spanish Support Specialist - Streaming Tech

Employers from Greece; United States; Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Training & Development

Performance Bonus

Relocation Package (fully paid)

Greek Lessons & discounts

Zusammenfassung

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Customer Support Representative for an Online Streaming Service. You will assist Spanish-speaking customers with streaming needs via phone, email and chat, including subscriptions, account management and content recommendations.

Requirements include fluency in Spanish and English, customer service experience, strong communication skills, and the ability to guide users through technical issues.

Qualifikationen

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in entertainment or technology.
• Strong communication skills with a focus on customer experience.
• Ability to handle technical issues and guide customers to resolution.
• Proficient in customer support software and streaming platforms.
• Detail-oriented with effective multi-tasking in a fast-paced environment.
• Flexibility to work varied hours, including evenings and weekends as needed.

Aufgaben

• Provide exceptional customer support to Spanish-speaking clients regarding online streaming services through phone, email, and chat.
• Assist customers with inquiries related to subscriptions, account management, and content recommendations.
• Resolve customer complaints and technical issues to ensure a seamless streaming experience.
• Document and track customer interactions accurately and manage follow-up communications.
• Collaborate with technical teams to address complex customer issues and improve service delivery.
• Stay updated on the latest content available on the platform and inform customers about new releases and features.
• Gather customer feedback to contribute to service enhancements and product development.

Kenntnisse

Spanish & English fluency

Customer service experience

Communication skills

Technical issue guidance

Support software proficiency

Detail-oriented

Flexible hours

Tools

CRM software

Jobbeschreibung

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Customer Support Representative for an Online Streaming Service. You will assist Spanish-speaking customers with streaming needs via phone, email and chat, including subscriptions, account management and content recommendations.

Requirements include fluency in Spanish and English, customer service experience, strong communication skills, and the ability to guide users through technical issues.