Bilingual Spanish Streaming Platform Support Specialist
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment By Nellie is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our team. You will assist users of our streaming platform via email, live chat, and phone, ensuring a smooth and enjoyable experience.
Responsibilities include troubleshooting account setup, streaming quality issues, and content availability; guiding users through platform features; documenting interactions in the CRM; and working with other teams to relay feedback and
Qualifications
- Fluency in Spanish and English required.
- Experience in customer support or technical assistance is preferred.
- Knowledge of streaming technologies is a plus.
Responsibilities
- Provide outstanding support to Spanish-speaking users via email, live chat, and phone.
- Troubleshoot and resolve issues regarding account setup, streaming quality, and content availability.
- Guide users on platform features to enhance experience.
- Document interactions in the CRM system.
- Collaborate with other teams to relay feedback and drive improvements.
- Stay updated on platform changes and troubleshooting practices.
- Build relationships with users through follow-ups to ensure satisfaction.
Skills
Tools
Job description
Patrique Mercier Recruitment By Nellie is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our team. You will assist users of our streaming platform via email, live chat, and phone, ensuring a smooth and enjoyable experience.
Responsibilities include troubleshooting account setup, streaming quality issues, and content availability; guiding users through platform features; documenting interactions in the CRM; and working with other teams to relay feedback and
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