French Speaking Customer Support for Online Streaming Service

Employers from Greece; United States; A distancia; USD 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Training & development

Performance bonus

Two extra salaries per year

Relocation package paid

Free Greek lessons

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Customer Support Representative for an online streaming service in the United States. You will assist customers via phone, email, and chat, addressing subscription questions, content availability, and technical issues.

The role requires fluency in French and English, strong communication, and experience in customer service within tech or entertainment sectors.

Formación

• Fluency in French and English required.
• Experience in customer service, preferably in entertainment or tech.
• Excellent communication and service orientation.
• Proficient with customer support software and office tools.
• Ability to troubleshoot technical issues effectively.
• Attention to detail and organized work approach.
• Willingness to work varied hours including evenings/weekends.

Responsabilidades

• Provide top-notch customer support to French-speaking clients via phone, email, and chat.
• Assist customers with inquiries on subscriptions, content availability, and troubleshooting.
• Handle customer complaints and resolve issues to ensure a positive experience.
• Document customer interactions accurately and follow up as needed.
• Collaborate with technical teams to resolve complex issues quickly.
• Stay updated on platform features and industry trends to advise customers.
• Gather feedback to help improve services and satisfaction.

Conocimientos

Fluent French

Fluent English

Customer service experience

Strong communication

Customer support software

Technical troubleshooting

Detail oriented

Flexible hours

Herramientas

Customer support software

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is focused on connecting dynamic professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology and enjoy helping customers enhance their viewing experience.

Responsibilities

• Provide top-notch customer support to French-speaking clients regarding online streaming services via phone, email, and chat.
• Assist customers with inquiries on subscription plans, content availability, and troubleshooting technical issues.
• Effectively handle customer complaints and resolve issues to ensure a positive experience.
• Document customer interactions accurately and ensure timely follow-up where necessary.
• Collaborate with technical teams to escape and resolve complex issues quickly.
• Stay updated on platform features, new releases, and industry trends to provide informed support.
• Gather customer feedback to help improve services and customer satisfaction.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably within the entertainment or technology sector.
• Strong communication skills with a focus on delivering excellent customer service.
• Proficient in using customer support software and standard office applications.
• Ability to troubleshoot technical issues effectively and provide relevant solutions.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks