French-Speaking FinTech Support Advisor for Online Payments
Mercier Consultancy Group
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a French-speaking Advisor for an Online Payment Platform based in Bulgaria. The role focuses on assisting French-speaking users with complex transactions and digital wallet security, while ensuring regulatory compliance and high-quality service.
Ideal candidates have experience in client-facing roles within FinTech or banking, strong digital literacy, and the ability to troubleshoot technical issues calmly and professionally.
Qualifications
- Fluent in French (spoken and written) is mandatory.
- Experience in a client-facing role within FinTech or banking is preferred.
- Strong digital literacy and ability to navigate online payment software.
Responsibilities
- Provide expert support to French-speaking users regarding online payment transactions and wallet security.
- Resolve FinTech-specific inquiries with precision while protecting financial data.
- Act as primary contact for account-related issues with professional communication.
- Collaborate with cross-functional teams to identify trends in online payments.
- Ensure compliance with financial regulations and internal quality benchmarks.
- Contribute to improving client experience by giving feedback on platform usability.
Skills
Job description
Mercier Consultancy Group is seeking a French-speaking Advisor for an Online Payment Platform based in Bulgaria. The role focuses on assisting French-speaking users with complex transactions and digital wallet security, while ensuring regulatory compliance and high-quality service.
Ideal candidates have experience in client-facing roles within FinTech or banking, strong digital literacy, and the ability to troubleshoot technical issues calmly and professionally.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
