French-Speaking Customer Support Specialist

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria is seeking a French Speaking Support Specialist to join our fast-paced customer support team in Sofia. You will handle inquiries via phone, email, and chat, delivering exceptional service for leading international brands.

The role requires native or fluent French, strong problem-solving skills, and a willingness to relocate. We offer comprehensive relocation assistance, full training, health insurance, and a monthly performance bonus.

Qualifications

• Native or fluent French (spoken and written).
• EU passport or valid work permit for Bulgaria.
• Experience in customer support or a client-facing role is a plus.
• Strong digital literacy and ability to multitask.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Deliver world-class customer service via phone, email, and chat.
• Maintain product knowledge to provide accurate support.
• Ensure high customer satisfaction with proactive solutions.
• Collaborate with international teams to optimize workflows.
• Handle sensitive information with professionalism and privacy compliance.
• Contribute to Sofia office culture through teamwork and continual improvement.
• Meet performance and quality targets daily.

Job description

Mercier Consultancy Group in Bulgaria is seeking a French Speaking Support Specialist to join our fast-paced customer support team in Sofia. You will handle inquiries via phone, email, and chat, delivering exceptional service for leading international brands.

The role requires native or fluent French, strong problem-solving skills, and a willingness to relocate. We offer comprehensive relocation assistance, full training, health insurance, and a monthly performance bonus.