French Speaking Customer Success Specialist

Employers from Greece; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Customer Success Specialist in the United States. You will serve as the main contact for French-speaking clients, delivering superior support via phone, email, and chat to drive client outcomes.

You will respond quickly to inquiries, nurture relationships, and help clients realize the benefits of our solutions while collaborating with internal teams on upselling opportunities. A proactive, organized communicator thrives here.

Qualifications

• Fluency in French and English is required.
• Experience in customer service or customer success roles is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to resolving customer issues.
• Highly organized with great attention to detail.

Responsibilities

• Serve as the primary contact for French-speaking customers via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products and services.
• Build and maintain relationships to understand needs and realize benefits of solutions.
• Resolve customer issues to ensure a positive experience.
• Document all interactions in the CRM and suggest improvements.
• Collaborate with internal teams to leverage upselling opportunities and engagement.

Skills

French & English

Customer service

Customer success

Problem solving

CRM software

Communication skills

Organized

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a French Speaking Customer Success Specialist. This role is ideal for individuals who are dedicated to providing outstanding customer service and ensuring that our French-speaking clients achieve their goals!

Responsibilities

• Serve as the primary contact for French-speaking customers, offering exceptional support via phone, email, and chat.
• Timely respond to customer inquiries and provide accurate information about our products and services.
• Establish and maintain strong relationships with clients to fully understand their needs and help them realize the benefits of our solutions.
• Effectively resolve customer issues and complaints, ensuring a positive customer experience.
• Document all customer interactions and suggest improvements within the CRM system.
• Collaborate with internal teams to leverage upselling opportunities and foster customer engagement.
• Stay informed about product updates and industry trends to enhance the support provided to clients.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service or customer success roles is highly preferred.
• Strong communication skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to resolving customer issues.
• Highly organized with great attention to detail.
• Familiarity with CRM software and standard office tools.
• A positive attitude and a genuine passion for aiding customer success.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks