French-Speaking E-Commerce Support Champion

Employers from Greece; United States; À distance; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel and Airport Transfer

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a French-speaking E-Commerce Support Specialist to deliver exceptional online shopping experiences for French-speaking customers. You will handle inquiries across email, chat, and phone with a customer-first mindset.

Fluent in French and English, you will manage orders, resolve issues, and stay informed about product offerings and policies. This role emphasizes independent work in a fast-paced e-commerce environment.

Qualifications

• Fluent in French and English, written and spoken.
• Experience in customer service or e-commerce is a plus.
• Able to deliver excellent customer service in a fast-paced setting.

Responsabilités

• Provide customer support to French-speaking clients via email, chat, and phone.
• Assist with product inquiries, order status, returns, and payment options.
• Resolve complaints to ensure customer satisfaction.
• Manage and process orders through the lifecycle.
• Stay updated on products, promotions, and policies.
• Collaborate with other departments to improve service quality.
• Record customer interactions in the CRM for tracking and follow-up.

Connaissances

French language

English language

Customer service

Communication skills

Independent work

Outils

CRM software

Order management system

Description du poste

Patrique Mercier Recruitment By Nellie is seeking a French-speaking E-Commerce Support Specialist to deliver exceptional online shopping experiences for French-speaking customers. You will handle inquiries across email, chat, and phone with a customer-first mindset.

Fluent in French and English, you will manage orders, resolve issues, and stay informed about product offerings and policies. This role emphasizes independent work in a fast-paced e-commerce environment.