French-Speaking CX Specialist | Onsite in Sofia

Employers from Greece

United States

Remote

USD 18.000 - 29.000

Vollzeit

Vor 9 Tagen

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Benefits dieser Stelle

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Zusammenfassung

Mercier Consultancy Group, a premier international recruitment firm, is seeking a French Speaking CX Specialist to join our Sofia, Bulgaria team. You will deliver premium support to French-speaking clients via phone, email, and live chat, while maintaining high satisfaction and accurately documenting interactions in the CRM.

Collaboration with cross-functional teams will elevate complex issues and ensure timely resolutions.

Qualifikationen

French (native or fluent, written and spoken).
English for corporate communication.
Experience in Customer Support Services is preferred but not required.
Strong problem-solving skills and customer-focused.
Valid EU passport mandatory.
On-site work in Sofia is required.

Aufgaben

Deliver premium support to French-speaking customers via phone, email, and live chat.
Maintain high customer satisfaction by resolving inquiries promptly in the Customer Support sector.
Document all customer interactions in the CRM accurately.
Collaborate with cross-functional teams to resolve complex issues and meet KPIs.
Act as brand ambassador with high standards of communication and professionalism.
Keep up-to-date on products and services to provide accurate information.
Contribute to team targets and service delivery excellence in Bulgaria.

Kenntnisse

French fluency

English fluency

Customer support

Problem solving

EU passport

Jobbeschreibung