French Speaking Support Specialist — Relocate to Sofia

Recruitment By Ierotheos; United States; Remote; USD 16,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a French-speaking Support Specialist to join our Sofia-based team in Bulgaria. The role involves assisting French-speaking customers by phone, email, and live chat, resolving inquiries, and maintaining CRM logs.

Relocation support is provided for this on-site opportunity. The position requires native or fluent French, strong communication skills, and a customer-centric mindset.

Qualifications

• Native or fluent French (spoken and written).
• Experience in customer support or help desk roles.
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues with empathy and efficiency.
• Maintain accurate logs of customer interactions in the CRM system.
• Collaborate with cross-functional teams to identify service bottlenecks.
• Act as the primary contact for French-speaking clients to foster loyalty.

Skills

Fluent French

Customer support

CRM software

MS Office

Tools

Microsoft Office

CRM software

Job description

Mercier Consultancy Group is seeking a French-speaking Support Specialist to join our Sofia-based team in Bulgaria. The role involves assisting French-speaking customers by phone, email, and live chat, resolving inquiries, and maintaining CRM logs.

Relocation support is provided for this on-site opportunity. The position requires native or fluent French, strong communication skills, and a customer-centric mindset.