French-Speaking Support Specialist (Sofia)

Mercier Consultancy Group; United States; Remote; USD 19,000 - 38,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join its Sofia, Bulgaria team. The role involves delivering world-class customer service via phone, email, and chat, while maintaining in-depth product knowledge and ensuring customer satisfaction.

You will collaborate across international teams, handle sensitive information with professionalism, and relocate to Sofia as needed. Ideal candidates will be native/fluent in French, possess strong digital literacy, and have

Qualifications

• Must be a native or fluent French speaker (written and spoken).
• Strong digital literacy and multitasking ability in a professional office environment.
• Excellent interpersonal skills with a passion for problem solving.
• Experience in customer support or a client-facing role is advantageous.

Responsibilities

• Deliver world-class customer service via phone, email, and chat.
• Maintain product knowledge to provide accurate support in customer services.
• Ensure high levels of customer satisfaction with proactive solutions and empathetic communication.
• Collaborate with international teams to optimize workflows and service quality.

Skills

French language

Digital literacy

Multitasking

Interpersonal skills

Problem solving

Job description

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join its Sofia, Bulgaria team. The role involves delivering world-class customer service via phone, email, and chat, while maintaining in-depth product knowledge and ensuring customer satisfaction.

You will collaborate across international teams, handle sensitive information with professionalism, and relocate to Sofia as needed. Ideal candidates will be native/fluent in French, possess strong digital literacy, and have