French Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Relocation to Sofia

Job summary

Mercier Consultancy Group is seeking a French Speaking CX Specialist to join our team in Bulgaria. You will deliver multi-channel support to international clients, troubleshoot inquiries, and maintain CRM records.

The role requires native or fluent French and strong English communication in a fast-paced environment. You will relocate to Sofia with a comprehensive relocation package and join a diverse, growth-focused team.

Qualifications

• Native or fluent French (spoken and written).
• Strong communication skills and a customer-first attitude.
• Experience in a professional Customer Support or contact center environment is valued.

Responsibilities

• Deliver exceptional omnichannel support to international clients.
• Resolve customer inquiries with empathy and efficiency.
• Maintain accurate records of interactions in our CRM systems.
• Collaborate with cross-functional teams to identify trends and improve client experience.
• Meet and exceed individual and team KPIs and performance metrics.

Skills

French fluency

Communication

CRM experience

Tools

CRM systems

Job description

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe.

Job Overview

We are currently seeking a dedicated professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual who thrives in a fast-paced Customer Support Services environment and is eager to build a career while experiencing a new culture through our exclusive jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional omnichannel support to international clients within the Customer Support Services sector.

• Resolve complex customer inquiries with empathy, efficiency, and a focus on high-quality resolutions.

• Maintain accurate records of customer interactions within our specialized CRM systems.

• Collaborate with cross-functional teams to identify trends and improve the overall client experience.

• Uphold the highest professional standards as a French Speaking CX Specialist position in Bulgaria representative.

• Participate in ongoing product and communication training to ensure top-tier service delivery.

• Meet and exceed individual and team-based KPIs and performance metrics.

• Native or fluent French (spoken and written).

• Valid EU passport (mandatory).

• Previous experience in a professional Customer Support Services or contact center environment is highly valued.

• Strong communication skills and a passion for helping people.

• Willingness to relocate to Sofia for this career-defining opportunity.

• Proficiency in English to ensure seamless communication within our international office culture.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Multicultural work environment in the heart of Sofia.
• Career development paths within the global Customer Support Services industry.
• And Much More…

Life in Bulgaria

Bulgaria is quickly becoming the top destination for expatriates looking to combine a professional career with an exceptional quality of life. By accepting a position in Bulgaria, you will enjoy a vibrant social scene, historic architecture, and a wonderful climate that allows for both mountain hiking and seaside escapes, cementing its reputation as a hidden gem for those searching for rewarding jobs in Bulgaria.

Moving to a new country is made seamless through our comprehensive relocation package. Beyond the professional fulfillment of a French Speaking CX Specialist position in Bulgaria, you will discover that the cost of living in Bulgaria is highly favorable, allowing for a comfortable lifestyle, delicious culinary experiences, and an affordable standard of living that keeps talent returning to Bulgaria year after year.