French-Speaking Customer Support Agent - Sofia Relocation

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training Program

Comprehensive Private Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent for an on-site role in Sofia, Bulgaria. You will be the primary contact for French-speaking clients, handling inquiries by phone, email, and live chat, and maintaining CRM records.

The position offers fully paid relocation, training, private health insurance, and a bonus program. Fluency in French is mandatory, English for internal communication is required, and an EU passport or Bulgarian work permit is needed.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• EU passport or valid work permit for Bulgaria.
• Experience in customer support is preferred but not required.
• Excellent communication and problem-solving skills.
• On-site office environment in Sofia with English for internal use.

Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service.
• Resolve customer inquiries via phone, email, and live chat with precision and empathy.
• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
• Collaborate with international team members to troubleshoot complex issues and identify process improvements.
• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.
• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

Skills

French

Customer service

Communication

Problem solving

English for internal use

Tools

CRM

Live chat

Job description

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent for an on-site role in Sofia, Bulgaria. You will be the primary contact for French-speaking clients, handling inquiries by phone, email, and live chat, and maintaining CRM records.

The position offers fully paid relocation, training, private health insurance, and a bonus program. Fluency in French is mandatory, English for internal communication is required, and an EU passport or Bulgarian work permit is needed.