French Speaking CX Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 18,000 - 29,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group, a premier international recruitment firm, is seeking a French Speaking CX Specialist to join our Sofia, Bulgaria team. You will deliver premium support to French-speaking clients via phone, email, and live chat, while maintaining high satisfaction and accurately documenting interactions in the CRM.

Collaboration with cross-functional teams will elevate complex issues and ensure timely resolutions.

Qualifications

• French (native or fluent, written and spoken).
• English for corporate communication.
• Experience in Customer Support Services is preferred but not required.
• Strong problem-solving skills and customer-focused.
• Valid EU passport mandatory.
• On-site work in Sofia is required.

Responsibilities

• Deliver premium support to French-speaking customers via phone, email, and live chat.
• Maintain high customer satisfaction by resolving inquiries promptly in the Customer Support sector.
• Document all customer interactions in the CRM accurately.
• Collaborate with cross-functional teams to resolve complex issues and meet KPIs.
• Act as brand ambassador with high standards of communication and professionalism.
• Keep up-to-date on products and services to provide accurate information.
• Contribute to team targets and service delivery excellence in Bulgaria.

Skills

French fluency

English fluency

Customer support

Problem solving

EU passport

Job description

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the BPO and Customer Support Services sectors. We pride ourselves on delivering bespoke career solutions, ensuring that every candidate finds their ideal role while thriving in a new international environment.

Job Overview

We are currently sourcing exceptional talent for a French Speaking CX Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced Customer Support Services team in Sofia, where you will provide high-quality assistance to French-speaking clients while benefiting from one of the most comprehensive relocation packages among all jobs in Bulgaria.

Key Responsibilities

• Deliver premium support services to French-speaking customers via phone, email, and live chat.
• Maintain a high level of customer satisfaction by resolving inquiries efficiently within the Customer Support Services sector.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with cross-functional teams to elevate complex issues and ensure timely resolutions.
• Act as a brand ambassador, upholding the highest standards of communication and professionalism.
• Continuously update your knowledge regarding products and services to provide accurate and relevant information.
• Contribute to team targets and KPIs to ensure service excellence in this French Speaking CX Specialist position in Bulgaria.

Requirements

• Native or fluent French (spoken and written).
• Proficiency in English for corporate communication.
• Previous experience in a Customer Support Services role is highly regarded but not mandatory.
• Strong problem-solving skills and a passion for customer success.
• Valid EU passport (mandatory).
• Availability to work on-site in Sofia, as this is a core requirement for our latest French-speaking jobs.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Bulgaria offers a vibrant and affordable lifestyle, making it a top destination for expatriates searching for high-quality professional roles. With its stunning landscape, rich history, and pleasant climate, living in Bulgaria provides a perfect balance between a dynamic professional career and an enjoyable Mediterranean-influenced social life.

Relocating to the capital city allows you to experience the best of modern European living. With a cost of living that allows for a high quality of life, Bulgaria has become a major hub for international talent. Join our community and discover why so many professionals are choosing Bulgaria for their next career move.