Dutch-Speaking CX Specialist — Onsite in Sofia

Employers from Greece; United States; Remote; USD 20,000 - 27,000; Full time

Benefits offered by this job

Monthly Salary

Fully Paid Training

Health Insurance

Relocation Package

Relocation Concierge

Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist to join our international client services team in Sofia, Bulgaria. You will deliver high-quality Dutch-language customer support across channels, resolve inquiries, and help maintain customer satisfaction within a dynamic multinational office.

This on-site position includes relocation assistance, paid training, health insurance, a competitive salary, and a clear path to professional growth in an expanding European Customer

Qualifications

• Native or fluent Dutch (spoken and written).
• Excellent communication skills and a passion for customer-centric problem solving.
• Proficiency in English to collaborate within a multinational office in Sofia.

Responsibilities

• Deliver exceptional customer support services to Dutch-speaking clients via multiple channels.
• Resolve complex inquiries, ensuring high customer satisfaction and brand loyalty.
• Maintain detailed records of interactions in the CRM system.
• Collaborate with internal teams to identify service improvements and elevate user experience.
• Stay updated on product knowledge and service protocols to provide accurate assistance.
• Handle sensitive information with professional discretion and adhere to QA standards.

Skills

Dutch language

Excellent communication

Customer service experience

English proficiency

Job description

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist to join our international client services team in Sofia, Bulgaria. You will deliver high-quality Dutch-language customer support across channels, resolve inquiries, and help maintain customer satisfaction within a dynamic multinational office.

This on-site position includes relocation assistance, paid training, health insurance, a competitive salary, and a clear path to professional growth in an expanding European Customer