French-Speaking Customer Support Intern (Bilingual)

Hellios Information; Raleigh (NC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Paid internship

Job summary

The internship runs for 4–12 months and reports to the Country Lead. It offers exposure to onboarding, questionnaire validation, CRM data logging, and fee processing, within a collaborative, target-driven environment.

Qualifications

• University junior, senior, or graduate student.
• Exceptional verbal, written, and conversational French skills.
• Strong English communication skills.
• Strong interpersonal and organizational skills.

Responsibilities

• Build rapport with customers and provide onboarding and validation support.
• Validate online questionnaires with attention to detail and standard procedures.
• Log and update customer records in the CRM.
• Advise and process fee payments for new and renewing customers.
• Proficient use of the validation process within the business system.
• Identify ways to streamline processes and improve efficiency.
• Participate in team meetings and share information.
• Meet or exceed personal targets.
• Escalate issues to the Country Lead.

Skills

French language

English language

Customer service

Team player

Education

University student

Tools

CRM system

Job description

The internship runs for 4–12 months and reports to the Country Lead. It offers exposure to onboarding, questionnaire validation, CRM data logging, and fee processing, within a collaborative, target-driven environment.