Remote French Bilingual Support Specialist

Eyefinity, Inc.; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Eyefinity, Inc. seeks a French bilingual Customer Support specialist to handle inquiries from members, clients, providers and partners. The role requires fluency in two languages and the ability to work in a fast-paced environment.

This is a remote US-based position, with potential travel for client meetings and enrollment events as needed. Responsibilities include responding to inquiries by phone, email, or web, documenting cases, and collaborating with internal teams to resolve issues while

Qualifications

• One to two years of customer service experience handling moderate to complex inquiries.
• Fluency in two languages (bilingual) required.
• Able to work any shift, including weekends/holidays/overnight.
• Strong internet knowledge and basic browser settings.
• Able to use multiple software programs simultaneously.

Responsibilities

• Respond to inquiries from members, clients, providers and partners via phone, email or web.
• Document customer situations clearly and prepare letters confirming agreements.
• Identify trends and escalate issues with potential organization-wide impact.
• Educate customers on the value and benefits of Eyefinity products and services.

Skills

Customer service

Bilingual

Verbal communication

MS Office

Tools

MS Office

Multiple software programs

Job description

Eyefinity, Inc. seeks a French bilingual Customer Support specialist to handle inquiries from members, clients, providers and partners. The role requires fluency in two languages and the ability to work in a fast-paced environment.

This is a remote US-based position, with potential travel for client meetings and enrollment events as needed. Responsibilities include responding to inquiries by phone, email, or web, documenting cases, and collaborating with internal teams to resolve issues while