Internship – Customer Service Representative

Helha; Waterloo; Remote; USD 15,000 - 30,000; Full time

Benefits offered by this job

Mentorship and guidance

Exposure to business and finance

Potential long-term opportunity

Job summary

Haute École Louvain en Hainaut is seeking a motivated intern for the Customer Services team in Waterloo. This internship offers real responsibilities in a high-energy fintech environment.

The ideal candidate is enrolled in a Bachelor's or Master's program in Business or Communication, fluent in English, and possesses strong organizational skills. You'll gain exposure to business, finance, and technology while collaborating with a diverse team.

Qualifications

• Strong communication skills in English are essential.
• Additional languages, especially French, are beneficial.
• Ability to handle client requests and manage data.

Responsibilities

• Handle client requests and ensure diligent follow-up.
• Manage customer data and cases in our CRM.
• Coordinate with support and finance teams.
• Contribute to order processing and client operations.

Skills

Fluent in English

Organised

Curious

Service-mindful

Education

Enrolled in a Bachelor’s or Master’s programme in Business, Communication, or equivalent

Job description

Internship – Customer Service Representative

We are welcoming an intern into our Customer Services team in our Waterloo offices for a motivated student ready to take on real responsibilities within a people‑first, high‑energy environment.

Responsibilities

• Handle client requests and ensure diligent follow‑up
• Manage customer data and cases in our CRM
• Coordinate with our international support and finance teams
• Contribute to order processing and day‑to‑day client operations

Qualifications

• Enrolled in a Bachelor’s or Master’s programme in Business, Communication, or equivalent
• Fluent in English, written and spoken – this is essential
• French or any additional language is a genuine asset in our multicultural environment
• Organised, curious, and service‑mindful

What You’ll Gain

• Real experience inside a growing fintech company — not theory, but live business in action
• Broad exposure to business, finance, and technology all at once
• Responsibility from day one, in a fast‑learning environment where your contribution truly counts
• Close mentorship and honest guidance to support your professional growth
• Daily collaboration with colleagues and clients across Europe, the Middle East, Africa and beyond
• Full immersion in a modern, ambitious team culture where ideas are welcomed at every level
• A potential long‑term opportunity – for the right person, this internship can be the start of something bigger