Customer Support

Coma Coffee Roasters; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid internship

Flexible hours

Job summary

Coma Coffee Roasters in Houston is seeking a Customer Support Intern to assist with customer inquiries, provide technical help, and support guest satisfaction in a fast-paced café-roastery environment.

This paid, part-time internship lasts 3–6 months with possible extension; you will learn customer service software like ZenDesk or Freshdesk, and collaborate with the team to improve processes while gaining hands-on experience.

Qualifications

• Pursuing or recently graduated with a degree in Business, Communications, or related field.
• Excellent verbal and written communication.
• Strong problem-solving and multitasking in a fast-paced environment.
• Empathetic and patient attitude toward customers.
• Familiarity with customer service software such as ZenDesk or Freshdesk is a plus.

Responsibilities

• Respond to customer inquiries via email, phone, and chat promptly.
• Troubleshoot technical issues and provide solutions to customers.
• Escalate complex issues and follow up to ensure resolution.
• Collaborate to improve customer support processes and policies.
• Collect and analyze customer feedback and report insights to management.
• Participate in training to develop customer service skills.
• Maintain accurate records of customer interactions and tickets.
• Perform other duties as assigned by the Customer Support Manager.

Skills

Excellent communication

Problem-solving

Multitasking

Empathy and patience

Teamwork / independence

Education

Relevant degree pursuit

Tools

ZenDesk

Freshdesk

Job description

Customer Support Intern

Overview:

We are seeking a motivated and customer-focused intern to join our team as a Customer Support Intern. The ideal candidate should have excellent communication skills, a positive attitude, and a strong desire to learn and grow in a customer service role. This position will report to the Customer Support Manager and will assist in handling customer inquiries, providing technical support, and resolving issues in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Assist in troubleshooting technical issues and provide solutions to customers.
• Escalate complex issues to the appropriate department and follow up to ensure resolution.
• Collaborate with the team to continuously improve customer support processes and policies.
• Collect and analyze customer feedback and report insights to the management team.
• Participate in training sessions and continuously develop skills to provide excellent customer service.
• Maintain accurate and detailed records of customer interactions and support tickets.
• Other duties as assigned by the Customer Support Manager.

Qualifications:

• Currently pursuing or recently graduated with a degree in Business, Communications, or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Empathetic and patient attitude towards customers.
• Experience with customer service or support is preferred but not required.
• Familiarity with customer service software, such as ZenDesk or Freshdesk, is a plus.
• Ability to work independently and in a team environment.
• Willingness to learn and take on new challenges.

This is a paid, part-time internship with flexible hours. The internship duration is 3-6 months with the possibility of extension. If you are passionate about providing excellent customer service and excited about the opportunity to develop your skills in a fast-paced and dynamic environment.