French-Speaking Customer Support Agent (Remote Brazil)

FeverUp; United States; Remote; USD 4,000 - 6,700; Full time

Benefits offered by this job

Home office

Discount on Fever events

Health, Dental and Life Insurance

Gympass Membership

Meal allowance

Transport allowance

Spanish Lessons

Job summary

Fever is seeking a Customer Support specialist to join our remote team in Brazil. You will handle incidents via email, phone, and social media, providing accurate information and resolving issues within SLAs while maintaining records and following procedures.

The role includes a morning shift from 08:00 to 17:00 with a 1-hour break, and requires strong French and fluency in Spanish or English; Zendesk experience is a plus, and you will work with a diverse international team.

Qualifications

• Previous experience in User Support or Customer Service positions is highly valuable.
• High French level (oral & written) and fluent in Spanish or English.

Responsibilities

• Customer Service by e-mail, phone or social media for solving incidents.
• Managing incoming calls and chats and customer service inquiries.
• Provide accurate, valid and complete information using the right tools.
• Handle customer complaints, provide solutions and follow up to ensure resolution.

Tools

Zendesk

Job description

Fever is seeking a Customer Support specialist to join our remote team in Brazil. You will handle incidents via email, phone, and social media, providing accurate information and resolving issues within SLAs while maintaining records and following procedures.

The role includes a morning shift from 08:00 to 17:00 with a 1-hour break, and requires strong French and fluency in Spanish or English; Zendesk experience is a plus, and you will work with a diverse international team.