French-Speaking Customer Support Agent – Remote

Fever; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Home office

Health Insurance

Gympass Membership

40% discount on Fever events and kokem

Salary advance via Payflow

Job summary

Fever is seeking a customer service professional for a remote role. The position focuses on helping customers via email, phone, and social media, resolving incidents, and providing accurate information with the right tools.

You will manage calls and chats, respond to inquiries, and handle complaints with timely solutions while documenting interactions. Ideal candidates have experience in user support or customer service, familiarity with Zendesk, and strong planning and communication skills.

Qualifications

• Experience in User Support or Customer Service roles.
• Experience using Zendesk is preferred.
• Fluent in English; high level of French is listed as a preference in the source.
• Excellent planning, organizing, and multitasking abilities.

Responsibilities

• Provide customer service by email, phone, or social media to resolve incidents.
• Manage incoming calls and chats and respond to inquiries.
• Provide accurate information using the proper tools and methods.
• Handle customer complaints with appropriate solutions within time limits; follow up for resolution.

Skills

Customer Service

Zendesk

Multilingual

Time Management

Tools

Zendesk

Job description

Fever is seeking a customer service professional for a remote role. The position focuses on helping customers via email, phone, and social media, resolving incidents, and providing accurate information with the right tools.

You will manage calls and chats, respond to inquiries, and handle complaints with timely solutions while documenting interactions. Ideal candidates have experience in user support or customer service, familiarity with Zendesk, and strong planning and communication skills.