Remote French-Speaking CX Agent

Whatnot; United States; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Flexible Time off Policy and holiday

Health Insurance options

Work From Home Support

Pension plans internationally

Parental Leave

Monthly allowance to dogfood the app

Job summary

Whatnot is seeking a proactive Customer Experience specialist to join our remote team. You will handle email and chat inquiries, resolve payments, orders, and shipping questions, and ensure customers receive the product they ordered as fast as possible.

The role requires 2+ years of support experience, weekend availability, and fluency in English and French. Familiarity with Zendesk, Kustomer or Intercom and a passion for customer-first service are essential while helping us grow an inclusive

Qualifications

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Fluent in English and French, with an understanding of the French Market.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer first / serving customers.
• Proactive problem-solver and process-improver.
• Bachelor’s degree preferred.
• Previous start-up experience is a plus.

Responsibilities

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Skills

Customer service

Bilingual EN/FR

Ecommerce knowledge

Problem solving

Process improvement

Education

Bachelor’s degree preferred

Tools

Zendesk

Kustomer

Intercom

Job description

Whatnot is seeking a proactive Customer Experience specialist to join our remote team. You will handle email and chat inquiries, resolve payments, orders, and shipping questions, and ensure customers receive the product they ordered as fast as possible.

The role requires 2+ years of support experience, weekend availability, and fluency in English and French. Familiarity with Zendesk, Kustomer or Intercom and a passion for customer-first service are essential while helping us grow an inclusive