Bilingual ( French / English ) Customer Support Representative

Synergy Staffing; False Pass (AK); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Restaurant optional

Job summary

Synergy Staffing is seeking a bilingual French/English customer support representative for a hybrid role. You will assist international customers across phone, email and chat, capturing details in CRM, and ensuring a high-quality experience.

The ideal candidate communicates clearly in both languages, handles high-volume inquiries, and thrives in a fast-paced environment while meeting performance targets.

Qualifications

• Bilingual in French and English, spoken and written.
• Experience with CRM or ticketing systems.
• Experience supporting international customers.
• Experience in a fast-paced, target-driven environment.
• Basic computer literacy.

Responsibilities

• Provide professional and efficient support to French-speaking customers across multiple channels.
• Act as first point of contact, resolve inquiries and ensure positive experience.
• Provide exceptional support via phone, email, and chat.
• Record customer information in internal systems and CRM.
• Troubleshoot and resolve issues while maintaining high service standards.
• Escalate complex issues to internal teams when necessary.
• Maintain detailed records of all customer interactions.
• Meet or exceed performance targets.

Skills

French & English

Customer service

Communication skills

High-volume handling

Fast-paced environment

International customers

Education

High School Diploma/GED

Tools

CRM software

Ticketing systems

Job description

Job Description

We looking for a bilingual ( French / English ) customer support representative.
Hybrid
Qualifications:

• This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English
• Ability to handle high volumes of customer interactions while maintaining quality service
• Basic computer literacy and experience working with CRM or ticketing systems
• Experience supporting international customers
• Familiarity with customer service platforms or CRM systems
• Experience working in a fast-paced, target-driven environment
• High School Diploma/GED
• Fluency in French and English (spoken and written) is essential
• Previous experience in a customer service or call center environment, preferably within a BPO environment
• Strong verbal and written communication skills
• Ability to handle high volumes of customer interactions while maintaining quality service
• Basic computer literacy and experience working with CRM or ticketing systems
• Experience supporting international customers
• Familiarity with customer service platforms or CRM systems
• Experience working in a fast-paced, target-driven environment

Responsibilities:

• In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels
• You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience
• Provide exceptional customer support to French-speaking customers via phone, email, and chat
• Handle customer inquiries, complaints, and requests in a professional and timely manner
• Accurately capture and update customer information in internal systems and CRM platforms
• Troubleshoot and resolve customer issues while maintaining high service standards
• Escalate complex issues to the appropriate internal teams when necessary
• Maintain detailed and accurate records of all customer interactions
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Follow company policies, procedures, and compliance guidelines
• Collaborate with team members and other departments to ensure seamless customer support