French Speaking Partner Support Consultant

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment FR is seeking a French Speaking Partner Support Consultant to join our team in Greece. You will deliver outstanding support to French-speaking partners via phone, email, and chat, resolve inquiries, and educate partners on product features.

The role requires fluency in French and English, experience in partner/customer support, strong problem-solving, and excellent communication. Full training and relocation package are provided; health insurance is included.

Qualifications

• Fluency in French and proficiency in English, both written and verbal.
• Experience in partner support or customer service is desirable.
• Strong problem-solving skills and knowledge of IT systems.
• Excellent communication and interpersonal skills.
• Commitment to customer satisfaction and relationship building.
• Experience with CRM systems and support tools is advantageous.

Responsibilities

• Deliver outstanding support to French-speaking partners across phone, email, and chat.
• Address inquiries and resolve service-related issues for partners.
• Educate partners on product features and offerings, helping them optimize usage.
• Document partner interactions, inquiries, and resolutions in our CRM system.
• Collaborate with internal teams to escalate complex issues and develop solutions.
• Follow up with partners to ensure satisfaction and effective resolutions.
• Stay informed about product updates and industry trends to enhance support services.

Skills

French fluency

English proficiency

Customer service

Communication skills

Problem solving

CRM experience

Tools

CRM systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a prominent recruitment agency committed to connecting skilled professionals with exceptional job opportunities in Greece. We are currently looking for a French Speaking Partner Support Consultant to join our passionate team. This position is well-suited for individuals who are customer-focused and fluent in French, dedicated to providing top-notch support to our partners.

Responsibilities

• Deliver outstanding support to French-speaking partners across various communication channels, including phone, email, and chat.
• Address inquiries and efficiently resolve service-related issues for partners.
• Educate partners on product features and offerings, helping them optimize their use of our services.
• Accurately document partner interactions, inquiries, and resolutions in our CRM system.
• Collaborate with internal teams to escalates complex issues and develop suitable solutions.
• Engage in regular follow-ups with partners to ensure satisfaction and effective resolution of their concerns.
• Keep informed about product updates, industry trends, and partner feedback to enhance our support services.

Requirements

• Fluency in French and proficiency in English, both written and verbal.
• Experience in partner support, customer service, or a related field is desirable.
• Strong problem-solving skills and knowledge of IT systems.
• Excellent communication and interpersonal skills.
• Commitment to achieving high levels of customer satisfaction and fostering strong relationships.
• Experience with CRM systems and support tools is advantageous.
• Ability to thrive in a collaborative and fast-paced work environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...