French Speaking Customer Support for Banking

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries/Year

Fully Paid Relocation

Greek Language Lessons

Job summary

Patrique Mercier Recruitment FR is seeking a French-speaking Customer Support Representative for Banking in the United States. You will assist French-speaking clients with banking products via phone, email, and chat, handling inquiries and resolving issues with a customer-first approach.

Requirements include fluency in French and English, experience in customer service in finance, strong interpersonal skills, and proficiency with CRM software and Microsoft Office.

Qualifications

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably banking/finance.
• Strong interpersonal skills and professional demeanor.
• Detail-oriented with excellent organizational skills.
• Proficient in CRM software and Microsoft Office.
• Willingness to work flexible hours, including evenings/weekends.

Responsibilities

• Provide customer support to French-speaking clients via phone, email, and chat.
• Assist with account inquiries and information on financial products.
• Resolve customer complaints to ensure a positive banking experience.
• Maintain records of customer interactions and follow up on outstanding issues.
• Work with internal departments to resolve issues and improve service quality.
• Educate customers on banking procedures and promote financial literacy.
• Gather client feedback to improve service processes.

Skills

Fluent in French and English

Customer service

Interpersonal skills

Problem-solving

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is focused on matching skilled professionals with rewarding career opportunities in various sectors. We are currently looking for a French Speaking Customer Support Representative for Banking. This role is ideal for individuals who are passionate about finance and committed to providing exceptional support to clients in the banking sector.

Responsibilities

• Provide top-notch customer support to French-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and information on financial products.
• Effectively address and resolve customer complaints to ensure a positive banking experience.
• Maintain accurate records of customer interactions and follow up on outstanding issues.
• Work closely with internal departments to resolve complex customer issues and improve service quality.
• Educate customers on banking procedures and policies while promoting financial literacy.
• Gather client feedback to support the continuous improvement of customer service processes.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably in the banking or financial industry.
• Strong interpersonal skills with the ability to handle difficult situations calmly and professionally.
• Detail-oriented with excellent organizational skills.
• Proficient in using CRM software and Microsoft Office applications.
• Proactive problem-solving skills and a customer-oriented mindset.
• Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks