Freight & Service Center Support Specialist

FedEx Freight, Inc.; Town of Plover (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Administrative Clerk to support customer service and freight documentation in our Wisconsin service center. You will handle phone inquiries, process shipments, and assist with scheduling and billing tasks.

The role emphasizes accuracy, data entry, and strong communication as you coordinate with sales, operations, and drivers to ensure on-time pickups and deliveries in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.

Responsibilities

• Maintain files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up/delivery needs and selling company services.
• Enter freight shipment information into computer system and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail and/or fax with inquiries (tracking shipments, rate quotes, billing, etc.).
• Make freight delivery appointments as required.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations and other centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws and company policies.

Job description

FedEx Freight, Inc. is seeking an Administrative Clerk to support customer service and freight documentation in our Wisconsin service center. You will handle phone inquiries, process shipments, and assist with scheduling and billing tasks.

The role emphasizes accuracy, data entry, and strong communication as you coordinate with sales, operations, and drivers to ensure on-time pickups and deliveries in a fast-paced environment.