Freight & Customer Service Coordinator

FedEx Freight; Town of Plover (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight in Wisconsin is seeking an administrative clerk to handle customer needs, process freight documentation, and support daily service center operations. The role includes intake of shipments, data entry, billing support, and coordinating with sales and operations to resolve issues.

The starting pay is $19.81 per hour with a shift from 18:30 to 20:30, and the position emphasizes accuracy, multitasking, and strong communication in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pickup/delivery needs, update systems, and sell services.
• Enter freight shipment information, status, and billing into the system.
• Administer freight pickup process as required.
• Assist customers via phone, email, and fax with inquiries including tracing shipments and rate quotes.
• Schedule freight delivery appointments as needed.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and related documentation.
• Coordinate with sales, operations and other centers to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.

Skills

Phone & interpersonal skills

Typing/data entry

Ten-key skills

Time management

Organizational skills

Multi-tasking

Team player

PC proficiency

Education

High school diploma or GED

Job description

FedEx Freight in Wisconsin is seeking an administrative clerk to handle customer needs, process freight documentation, and support daily service center operations. The role includes intake of shipments, data entry, billing support, and coordinating with sales and operations to resolve issues.

The starting pay is $19.81 per hour with a shift from 18:30 to 20:30, and the position emphasizes accuracy, multitasking, and strong communication in a fast-paced environment.