Onsite OS&D Technician — Freight Resolution Pro (SF)

Roadrunner Transportation Systems Inc; San Francisco (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full benefits: medical, dental, vision

Job summary

Roadrunner Transportation Systems Inc is seeking an OS&D Technician in San Francisco, CA to resolve lost, damaged, or unaccounted freight. You will own OS&D resolution end-to-end, maintain dock controls, and ensure precise documentation supporting billing and claims.

Excellent communication and MS Office skills are required to succeed. The role emphasizes improving freight visibility, reducing dwell time, and collaborating with operations to close gaps in freight flow.

Qualifications

• High school diploma or GED required.
• 2+ years of OS&D, freight operations, or customer service experience preferred.
• Strong written and verbal communication required.

Responsibilities

• Own OS&D resolution end-to-end as the primary contact for inquiries from shippers and internal stakeholders.
• Investigate and resolve lost or missing freight through dock checks and record analysis.
• Determine and execute appropriate disposition actions with shippers.

Skills

OS&D experience

Communication skills

Microsoft Office proficiency

Data interpretation

Education

High school diploma or GED

Tools

AS/400 systems

Excel

Databases

Job description

Roadrunner Transportation Systems Inc is seeking an OS&D Technician in San Francisco, CA to resolve lost, damaged, or unaccounted freight. You will own OS&D resolution end-to-end, maintain dock controls, and ensure precise documentation supporting billing and claims.

Excellent communication and MS Office skills are required to succeed. The role emphasizes improving freight visibility, reducing dwell time, and collaborating with operations to close gaps in freight flow.