Freight OS&D Operations Specialist

Estes Express Lines; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Estes Express Lines seeks an OS&D Clerk to investigate overages, shortages and damaged freight, including Hazmat, and identify shipments related to shortages and PROs.

You will work with Service Center Operations and other departments, maintain records, prepare paperwork, repack OS&D freight, and monitor OS&D emails while using EDock, Pega, and customer portals. Strong problem-solving and communication are essential; lifting up to 70 lbs may be required.

Qualifications

• High School Diploma or GED or equivalent/background.
• Knowledge of general LTL operations; OS&D experience preferred.
• Willing to wear boots/safety footwear.
• Familiar with customer care, billing, pricing, tracing, dispatching, weights.
• Proficient in MS Word, Outlook and Excel; AS400 experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Investigate overages, shortages, and damaged freight including Hazmat.
• Identify freight for high value shortages and its shipment/PRO.
• Coordinate with Service Center Operations, Safety, Compliance, and other teams.
• Resolve customer queries regarding shipping orders and pricing.
• Maintain count lists and record discrepancies against the bill of lading.
• Prepare paperwork and repack OS&D freight; monitor emails daily.

Skills

OS&D knowledge

Customer service

Communication

Teamwork

Lift 70 lbs

MS Word/Excel

Education

High School Diploma or GED

Tools

AS400

EDock

Pega

Customer Portals

Excel

Outlook

MS Word

Job description

Estes Express Lines seeks an OS&D Clerk to investigate overages, shortages and damaged freight, including Hazmat, and identify shipments related to shortages and PROs.

You will work with Service Center Operations and other departments, maintain records, prepare paperwork, repack OS&D freight, and monitor OS&D emails while using EDock, Pega, and customer portals. Strong problem-solving and communication are essential; lifting up to 70 lbs may be required.