Freight Billing & OS&D Specialist

Estes Express; Rancho Cucamonga (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Estes Express in Rancho Cucamonga, CA is seeking an OS&D Clerk to handle high-volume calls, coordinate deliveries and manage OS&D paperwork. You will verify bills, trace shipments, and respond to inquiries while maintaining organized records and delivering timely proofs of delivery.

The role emphasizes strong communication, clerical accuracy, and ability to work independently in a fast-paced logistics environment with safety and company policies in place.

Qualifications

• High School Diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Strong customer service skills.
• Good clerical skills.
• Possess excellent verbal and written communication and listen skills.
• Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management.
• Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined.
• Experience in the transportation industry a plus although not required.
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job.
• Must be authorized to work in the United States.

Responsibilities

• Answer telephones with heavy call volume and direct calls with accuracy.
• Maintain count list of items received or shipped and check against bill of lading, recording discrepancies.
• Prepare all paperwork and the repackaging of all OS&D freight.
• Maintain accurate records to report OS&D freight issues to Service Center management.
• Maintain a clean and organized OS&D area.
• Coordinate delivery times with customers to schedule freight delivery.
• Identify freight bills requiring special delivery instructions.
• Provide proof of delivery to customers by tracing shipments with other departments/service centers.
• Investigate and respond to inquiries on overages, shortages, damaged freight (Hazmat included).
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight.
• Scan and/or image bill of lading receipts.
• Prepare bills for freight movement with tariffs and charges.
• Assist with handling dispatch phones for customers and drivers.
• Regular attendance is required.
• May perform other duties as assigned.

Skills

Strong customer service

Excellent verbal & written comms

Good clerical skills

Ability to work independently

Education

High School Diploma or GED

Tools

AS400

MS Word

Excel

Job description

Estes Express in Rancho Cucamonga, CA is seeking an OS&D Clerk to handle high-volume calls, coordinate deliveries and manage OS&D paperwork. You will verify bills, trace shipments, and respond to inquiries while maintaining organized records and delivering timely proofs of delivery.

The role emphasizes strong communication, clerical accuracy, and ability to work independently in a fast-paced logistics environment with safety and company policies in place.