Freight Ops Specialist - LTL/TL Execution & Support

Echo Global Logistics, Inc; Scottsdale (AZ); On-site; USD 48,000 - 78,000; Full time

Job summary

Echo Global Logistics is seeking a Freight Operations professional to support day-to-day execution for transactional brokerage accounts across LTL and TL. The role emphasizes timely load building, scheduling, documentation, and accurate quoting within a fast-paced sales environment.

You will collaborate with Sales, Carrier Ops, and Financial/Billing teams to ensure high service levels, strong audits, and timely issue resolution, with growth opportunities in account strategy and tech-enabled

Qualifications

• Clear, confident communicator—both written and verbal—capable of handling sensitive service issues, setting expectations, and guiding customers through decisions.
• Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations that protect account health.
• Ability to remain composed and decisive in a fast-paced environment, balancing multiple priorities while maintaining a high standard of service.
• A proactive, ownership-driven mindset that prioritizes long-term customer outcomes over short-term fixes.
• Collaborative approach to working across sales, carrier operations, and internal teams to resolve issues and deliver strong customer results.

Responsibilities

• Freight Operations: Responsible for execution process on tendered loads from accounts across LTL and TL, including load building, appt scheduling, document collection, and standard LTL quoting across the sales rep’s book.
• Monitors load coverage and takes action / escalates to ensure high service levels and predictable outcomes, minimizing loads missed.
• Develops strong understanding of freight brokerage process for TL loads and is able quote standard TL lanes by the end of the first year.
• Maintains accurate load records with complete inputs and clear notes so loads move with minimal rework and strong auditability.
• Resolves standard exceptions using SOPs and guidelines, escalating only when severity or guardrails require it.
• Maintains operating clarity through robust organization, clean documentation, and reliable handoffs that reduce repeat issues.
• Receives and proactively sends routine load updates / responses to basic support requests with customers on operational tasks.
• Keeps sales reps and senior operators proactively informed with structured updates that clarify impact, next steps, and ownership.
• Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.
• Your Team Counterparts: Sales reps / Sales managers coordinate priorities into execution and keep them updated on exceptions with clear, decision-oriented updates.
• Centralized Operations Support Teams monitor for customer-facing exceptions on centralized and automated tasks and resolve / elevate only defined high-severity situations.
• Financial Ops / Billing teams provide clean documentation and timelines to resolve accounting disputes efficiently.
• Carrier Ops teams coordinate capacity for built loads, service recovery, and additional customer charges across the sales rep’s book.
• Operations manager receive coaching and training resources as needed to improve freight execution skills, while monitoring performance against role expectations.
• Customers provide proactive exception communication and drive resolution alignment (tracking updates, load reschedules, sales rep escalations).

Job description

Echo Global Logistics is seeking a Freight Operations professional to support day-to-day execution for transactional brokerage accounts across LTL and TL. The role emphasizes timely load building, scheduling, documentation, and accurate quoting within a fast-paced sales environment.

You will collaborate with Sales, Carrier Ops, and Financial/Billing teams to ensure high service levels, strong audits, and timely issue resolution, with growth opportunities in account strategy and tech-enabled