Senior Key Account Manager, LTL/FTL Brokerage

Outsource Logistics, LLC; Savannah (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Outsource Logistics, LLC seeks a Key Account Manager-Brokerage Services to manage LTL and WTL shipments, coordinating between shippers and carriers for timely, cost-effective delivery. This role demands clear communication, multitasking, and strong negotiation skills to optimize every shipment.

Responsibilities include handling high-volume communications, entering orders, tracking shipments, negotiating quotes, preparing BOLs, and maintaining carrier relationships while resolving OS&D issues.

Qualifications

• Excellent communication with customers and carriers.
• Strong multitasking and problem-solving abilities.
• Experience negotiating rates with carriers.

Responsibilities

• Customer & Carrier Communication: Handle high volumes of inbound/outbound calls, emails, and EDI to enter orders, provide updates, and resolve issues for both customers and carriers.
• Order Management: Accurately process, schedule, and monitor LTL and Truckload shipments, ensuring timely pickups and deliveries.
• Rate Negotiation & Quoting: Provide competitive quotes, negotiate rates with carriers, and find cost-effective solutions for customers.
• Shipment Tracking: Monitor freight in transit, provide real-time tracking, and proactively communicate status updates.
• Documentation: Prepare and process essential documents, including Bills of Lading (BOLs), and upload shipping paperwork.
• Relationship Building: Develop and maintain strong, professional relationships with customers and carrier partners.
• Problem Solving: Address and resolve service failures, discrepancies (Over, Short, Damaged - OS&D), and complex logistics challenges.

Skills

Communication

Negotiation

Multitasking

Job description

Outsource Logistics, LLC seeks a Key Account Manager-Brokerage Services to manage LTL and WTL shipments, coordinating between shippers and carriers for timely, cost-effective delivery. This role demands clear communication, multitasking, and strong negotiation skills to optimize every shipment.

Responsibilities include handling high-volume communications, entering orders, tracking shipments, negotiating quotes, preparing BOLs, and maintaining carrier relationships while resolving OS&D issues.