Freight & Logistics Account Coordinator

Venture Logistics, LLC; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Venture Logistics, LLC in Indianapolis is seeking an Account Coordinator to deliver excellent customer service by responding to client needs, accepting freight, and building and scheduling loads in our TMS, while communicating any service issues to the relevant teams.

You will foster strong customer relationships, generate rates, enter shipment data, identify and remedy potential service failures, and provide status updates with solutions in a fast-paced, high-volume environment.

Qualifications

• High school diploma or equivalent required.
• Excellent listening and communication to understand customer needs.
• Able to work in a team and accept constructive feedback.
• Basic computer skills and data entry capable.

Responsibilities

• Help foster relationships with customers and understand their expectations.
• Generate rates and submit them; accept tendered freight and schedule loads.
• Enter shipment data into the TMS accurately and completely.
• Identify service issues and work with Operations to remedy them.
• Communicate status updates and provide solutions to customers.
• Plan with Operations to maximize advance freight bookings.
• Use customer scorecards to improve service and meet expectations.
• Update customer websites with shipment information.
• Maintain regular and predictable attendance.

Skills

Communication

Active listening

Teamwork

Computer basics

MS Office

Excel

Word

Education

High School Diploma or equivalent

Bachelor’s Degree or relevant experience

Tools

MS Office

Job description

Venture Logistics, LLC in Indianapolis is seeking an Account Coordinator to deliver excellent customer service by responding to client needs, accepting freight, and building and scheduling loads in our TMS, while communicating any service issues to the relevant teams.

You will foster strong customer relationships, generate rates, enter shipment data, identify and remedy potential service failures, and provide status updates with solutions in a fast-paced, high-volume environment.