Night-Shift Logistics Operations Coordinator

Venture Logistics, LLC; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Career advancement

Paid Time Off

Paid Holidays

401K with company match

Medical, Dental, Vision Insurance

Life Insurance

Job summary

Venture Logistics, LLC in Indianapolis is seeking an Operations Coordinator to align transportation activities with customer service goals and regulatory compliance. You will collaborate with drivers, dispatch, planning, and customers to ensure on-time service and optimal fleet utilization in a rotating 7-on/7-off schedule.

Responsibilities include monitoring loads, communicating shipment status, and maintaining accurate operational records using TMW or similar systems.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Transportation, Logistics, Business Administration, Supply Chain Management, or a related field preferred.
• Minimum of 2 years of experience in transportation, logistics, fleet operations, dispatch, customer service, or a related operational role preferred.
• Experience working in trucking or transportation industry strongly preferred.
• Experience with Transportation Management Systems (TMS), such as TMW, or similar transportation software preferred.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance practices preferred.
• Experience communicating with drivers, customers, and internal stakeholders in a fast-paced operational environment.
• Ability to work a rotating 7 days on / 7 days off schedule, including weekends and holidays that fall within the scheduled rotation.

Responsibilities

• Coordinate daily transportation activities to ensure on-time pickup and delivery performance.
• Serve as a primary point of contact for drivers during assigned shifts, providing support and guidance as needed.
• Monitor load and route execution, proactively identifying and resolving service issues or delays.
• Communicate with customers, brokers, and third-party logistics providers regarding shipment status, delays, and service concerns.
• Collaborate with dispatch, planning, and operations teams to optimize fleet utilization and service performance.
• Accurately enter and maintain operational data within TMW and other company systems.
• Monitor driver activity and utilization to support operational efficiency and customer commitments.
• Ensure drivers are properly trained and utilizing PeopleNet, ELD, and other required technology platforms.
• Track and communicate equipment availability, trailer pool status, and asset utilization needs.
• Assist in coordinating pickup and delivery appointments and any required schedule changes.
• Monitor customer lane requirements and volume commitments to support service expectations.
• Escalate critical operational issues and service disruptions to leadership as appropriate.
• Support driver retention efforts by fostering positive working relationships and timely issue resolution.
• Partner with Safety and Compliance teams to support adherence to DOT regulations and company policies.
• Maintain effective communication during shift transitions to ensure continuity of operations across the 7-day rotating schedule.
• Participate in on-call or after-hours operational support as required during scheduled work periods.
• Prepare and distribute operational updates, reports, and shift notes as needed.
• Comply with company policies and procedures and all applicable laws and regulations.
• Additional duties as assigned.

Skills

Organizational skills

Communication

Problem-solving

DOT regulations

TMS

Microsoft Office

ELD platforms

Driver relations

Attention to detail

Education

High school diploma

Associate degree in Transportation/Logistics

Tools

TMW

ELD systems

Microsoft Office Suite

Job description

Venture Logistics, LLC in Indianapolis is seeking an Operations Coordinator to align transportation activities with customer service goals and regulatory compliance. You will collaborate with drivers, dispatch, planning, and customers to ensure on-time service and optimal fleet utilization in a rotating 7-on/7-off schedule.

Responsibilities include monitoring loads, communicating shipment status, and maintaining accurate operational records using TMW or similar systems.