Logistics Account Coordinator — Customer Success

Vektor Logistics, Inc.; Washington (District of Columbia); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Vektor Logistics, Inc. in the Washington, DC area is seeking an Account Coordinator to support the successful execution of assigned customer freight from order entry through delivery.

The role demands strong attention to detail, organization, and clear communication across customers, carriers, and internal teams. You will prioritize urgent shipments, resolve routine operational issues, maintain accurate load information in the system, and assist the Account Manager to deliver outstanding service

Qualifications

• Minimum 1 year of logistics or transportation industry experience.
• Values a diverse and inclusive work environment.
• Proficient in Microsoft Office (Word, Excel, Outlook) and strong internet skills.
• Ability to work in a team environment, while also delivering independent results.
• Strong communication, organization, and time-management skills.
• Strong attention to detail and accuracy.

Responsibilities

• Support the successful execution of assigned customer freight from order entry through delivery.
• Maintain knowledge of customer requirements and provide updates across departments.
• Identify and escalate issues to ensure timely resolution and service quality.
• Communicate with customers, carriers, facilities, and internal teams in a timely, professional manner.

Skills

Strong communication

Attention to detail

Time management

Organization

Teamwork

Customer service mindset

Education

High School diploma or GED

Tools

Microsoft Office

TMS platforms

Job description

Vektor Logistics, Inc. in the Washington, DC area is seeking an Account Coordinator to support the successful execution of assigned customer freight from order entry through delivery.

The role demands strong attention to detail, organization, and clear communication across customers, carriers, and internal teams. You will prioritize urgent shipments, resolve routine operational issues, maintain accurate load information in the system, and assist the Account Manager to deliver outstanding service