Logistics Account Coordinator — Fast-Paced Ops

Spot; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Spot Freight, Inc. in Indianapolis, IN is seeking an Account Coordinator to support operations and growth of existing accounts.

You will leverage Spot’s freight solutions to nurture relationships and build lasting partnerships, requiring strong communication, service orientation, and work ethic. You will execute day-to-day customer-facing tasks, coordinate with carriers and internal teams, and ensure correct freight documentation and on-time pickups/deliveries.

Qualifications

• 2+ years of customer service experience or sales.
• Experience in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution.
• Communicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups.
• Create and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight.
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Self-motivation

Tools

Microsoft Office Suite

Job description

Spot Freight, Inc. in Indianapolis, IN is seeking an Account Coordinator to support operations and growth of existing accounts.

You will leverage Spot’s freight solutions to nurture relationships and build lasting partnerships, requiring strong communication, service orientation, and work ethic. You will execute day-to-day customer-facing tasks, coordinate with carriers and internal teams, and ensure correct freight documentation and on-time pickups/deliveries.