Freight Forwarding Operations Lead | 3PL & Logistics

Australia-Employment; Millersville (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

Jobot in Millersville, MD seeks an Operations Manager to oversee day-to-day operations and maintain high service levels for customers. The role requires leading and coaching operations staff, coordinating with Sales for business development, and ensuring compliance with policies and regulations.

The position is on-site, permanent, with a salary range of $80,000 to $110,000 per year and a focus on customer satisfaction and operational efficiency.

Qualifications

• 5+ years experience in freight forwarding / 3PL industry.
• 3+ years experience developing and coaching operational teams.
• Strong working knowledge of U.S. Customs regulations and international transportation processes.
• Hands-on, flexible, customer-focused approach with strong interpersonal and communication skills.

Responsibilities

• Oversee the daily operations of the location and ensure customer needs are consistently met.
• Lead, develop, and motivate operations staff while fostering a collaborative team environment.
• Partner with Sales to support business development and customer-facing activities as needed.
• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a strong focus on customer satisfaction, service quality, and operational efficiency.

Skills

Leadership

Communication

Customer service

Operations management

People development

Job description

Jobot in Millersville, MD seeks an Operations Manager to oversee day-to-day operations and maintain high service levels for customers. The role requires leading and coaching operations staff, coordinating with Sales for business development, and ensuring compliance with policies and regulations.

The position is on-site, permanent, with a salary range of $80,000 to $110,000 per year and a focus on customer satisfaction and operational efficiency.