Freight Forwarding Operations Manager | Base + Bonus

Jobot; Millersville (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

Jobot is seeking a Freight Forwarding Operations Manager to oversee daily operations, drive service levels and efficiency, and lead a growing team in Maryland. The role collaborates with Sales to support business development and ensures compliance with U.S. regs and industry standards.

Base salary plus bonus and a strong benefits package are offered. Ideal candidates bring 5+ years in freight forwarding/3PL, 3+ years coaching teams, and a hands-on, customer-focused approach in a fast-paced

Qualifications

• 5+ years experience in freight forwarding / 3PL industry.
• 3+ years experience developing and coaching operational teams.
• Strong working knowledge of U.S. Customs regulations and international transportation processes.

Responsibilities

• Oversee the daily operations of the location and ensure customer needs are consistently met.
• Lead, develop, and motivate operations staff while fostering a collaborative team environment.
• Partner with Sales to support business development and customer-facing activities as needed.
• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a strong focus on customer satisfaction, service quality, and operational efficiency.

Skills

Freight forwarding

Team leadership

Customs regulations

Operations management

Job description

Jobot is seeking a Freight Forwarding Operations Manager to oversee daily operations, drive service levels and efficiency, and lead a growing team in Maryland. The role collaborates with Sales to support business development and ensures compliance with U.S. regs and industry standards.

Base salary plus bonus and a strong benefits package are offered. Ideal candidates bring 5+ years in freight forwarding/3PL, 3+ years coaching teams, and a hands-on, customer-focused approach in a fast-paced