Operations Manager

Australia-Employment; Millersville (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

Jobot in Millersville, MD seeks an Operations Manager to oversee day-to-day operations and maintain high service levels for customers. The role requires leading and coaching operations staff, coordinating with Sales for business development, and ensuring compliance with policies and regulations.

The position is on-site, permanent, with a salary range of $80,000 to $110,000 per year and a focus on customer satisfaction and operational efficiency.

Qualifications

• 5+ years experience in freight forwarding / 3PL industry.
• 3+ years experience developing and coaching operational teams.
• Strong working knowledge of U.S. Customs regulations and international transportation processes.
• Hands-on, flexible, customer-focused approach with strong interpersonal and communication skills.

Responsibilities

• Oversee the daily operations of the location and ensure customer needs are consistently met.
• Lead, develop, and motivate operations staff while fostering a collaborative team environment.
• Partner with Sales to support business development and customer-facing activities as needed.
• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a strong focus on customer satisfaction, service quality, and operational efficiency.

Skills

Leadership

Communication

Customer service

Operations management

People development

Job description

Operations Manager

$80000 - $110000 per year | Millersville, MD | On-site | Permanent

Freight Forwarding Operations Manager | Base + Bonus | Great Company Culture

A bit about us:

Our client is a leading provider of comprehensive international supply chain and logistics solutions, offering services including international freight forwarding, warehousing and distribution, customs brokerage, logistics consulting, automotive logistics, and government/military logistics support.

The company provides fantastic customer service by combining their expertise with flexibility and commitment to the customers needs

Why join us?

The organization is committed to building a collaborative, high-performing environment that encourages innovation, recognizes strong performance, and supports professional development ..... combined with competitive salaries and an excellent benefits package.

Job Details

The Operations Manager will have primary responsibility for overseeing the day-to-day operations while ensuring consistently high levels of service for customers.

Key Responsibilities

• Oversee the daily operations of the location and ensure customer needs are consistently met.
• Lead, develop, and motivate operations staff while fostering a collaborative team environment.
• Partner with Sales to support business development and customer-facing activities as needed.
• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a strong focus on customer satisfaction, service quality, and operational efficiency.

Requirements

• 5+ years experience in freight forwarding / 3PL industry.
• 3+ years experience developing and coaching operational teams.
• Strong working knowledge of U.S. Customs regulations and international transportation processes.
• Hands-on, flexible, customer-focused approach with strong interpersonal and communication skills.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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