Logistics Ops Specialist: Freight & Carrier Coordination

APM Terminals; Joppatowne (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + company match

Employee Assistance Program

Paid time off

Flexible work schedules

Job summary

APM Terminals in Joppatowne, Maryland, seeks an Operations Support professional responsible for managing freight forwarding shipments across various transportation modes. The role emphasizes operational excellence and quality customer service.

Key responsibilities include tracking shipments, customer service, and ensuring compliance with regulations. Candidates should possess previous operations or customer service experience and strong communication skills. APM Terminals offers a comprehensive benefits package including medical, dental, and 401(k) match.

Qualifications

• Previous customer service or operations experience preferred – 1 year experience.

Responsibilities

• Tracking and tracing outbound shipments.
• Inspecting inbound/outbound freight.
• Customer service calls.
• Coordinating recover and delivery schedules.
• Contracting new carriers and providing load tenders.
• Preparing paperwork for routing, closing out files.
• Communicating freight status and problems.
• Adhering to regulatory compliance standards.
• Data entry of shipments into a transportation management system.
• Quoting, costing and invoicing of international shipments.

Skills

Multi-tasking while maintaining precise attention to detail

Negotiating abilities

Financial acumen

Excellent verbal and written communication skills

Typing speed of 35+ words per minute

Ability to work in a demanding, high-volume environment

Proficient in Microsoft Office

Tech savviness

Job description

APM Terminals in Joppatowne, Maryland, seeks an Operations Support professional responsible for managing freight forwarding shipments across various transportation modes. The role emphasizes operational excellence and quality customer service.

Key responsibilities include tracking shipments, customer service, and ensuring compliance with regulations. Candidates should possess previous operations or customer service experience and strong communication skills. APM Terminals offers a comprehensive benefits package including medical, dental, and 401(k) match.