Operations Manager- 3PL

DSJ Global; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

DSJ Global’s client, a leading global 3PL, seeks an experienced Operations Manager to lead day-to-day operations in a high-volume distribution facility in Dallas. This hands-on leadership role focuses on safety, productivity, quality, and delivering superior customer performance through a strong team of supervisors and hourly associates.

The ideal candidate is a strategic people leader who thrives in a fast-paced environment, drives continuous improvement, manages labor costs, and maintains a

Qualifications

• Experience leading operations in warehouse or distribution settings.
• Experience managing labor planning and KPIs.
• Ability to coach managers and frontline staff; strong communication.

Responsibilities

• Lead all warehouse and distribution operations within the facility.
• Drive safety, productivity, quality, and customer service performance.
• Manage labor planning, staffing, scheduling, and workforce efficiency.
• Maintain accountability for costs and KPIs.
• Coach, develop, and mentor supervisory staff.
• Ensure reporting on productivity, payroll, and safety metrics.
• Partner cross-functionally with transportation, HR, and customer service.
• Promote continuous improvement initiatives focused on efficiency, cost reduction, and service excellence.
• Ensure compliance with policies and safety standards.
• Foster a high-performance culture built on teamwork and accountability.

Skills

Warehouse leadership

Labor planning

KPI management

Coaching

Problem solving

Communication

WMS experience

Microsoft Office

Education

Bachelor's degree preferred

Tools

WMS platforms

Microsoft Office

Job description

Our client, a leading global 3PL, is seeking an experienced Operations Manager to lead day-to-day operations within a high-volume distribution facility.

This is a hands-on leadership role responsible for driving safety, productivity, labor efficiency, and customer performance while leading a team of supervisors, managers, and hourly associates. The ideal candidate is a strong people leader who thrives in a fast-paced environment and has a track record of improving operational performance while maintaining a culture focused on safety and accountability.

What You'll Be Doing

• Lead all warehouse and distribution operations within the facility
• Drive safety, productivity, quality, and customer service performance
• Manage labor planning, staffing, scheduling, and workforce efficiency
• Maintain accountability for operational costs and facility performance metrics
• Coach, develop, and mentor supervisors, assistant managers, and frontline leaders
• Ensure accurate reporting related to productivity, labor, safety, payroll, and operational KPIs
• Partner cross-functionally with transportation, customer service, HR, and other operational teams
• Promote continuous improvement initiatives focused on efficiency, cost reduction, and service excellence
• Ensure compliance with company policies, processes, and safety standards
• Foster a positive, high-performance culture built on teamwork and accountability

What We're Looking For

• Experience leading operations in a warehouse, distribution center, fulfillment center, logistics, transportation, or supply chain environment
• Proven ability to lead large teams through multiple layers of management
• Strong understanding of labor planning, productivity management, and operational KPIs
• Experience managing facility-level financial performance and operating costs
• Ability to coach and develop frontline leadership teams
• Strong problem-solving, decision-making, and communication skills
• Comfortable working with WMS platforms and Microsoft Office tools
• Bachelor's degree preferred but not required

Ideal Backgrounds

• 3PL and contract logistics providers
• Retail and e-commerce fulfillment operations
• Consumer products distribution
• Transportation and freight operations
• Manufacturing or industrial distribution environments

Desired Skills and Experience

Distribution, Fulfillment, E-Commerce, Logistics, Operations