Freight Forwarder Assistant

DSV Air & Sea Inc.; Chandler (AZ); On-site; USD 28,929 - 38,572; Full time

Job summary

DSV is seeking a Freight Forwarder Assistant in Chandler, AZ to support the forwarding team with documentation, data entry, and customer service. This role emphasizes organization, accuracy, and the ability to work in a fast-paced environment.

Key duties include preparing shipping documents, data entry, and coordinating with customers and carriers while ensuring compliance with customs and trade laws. Strong English skills are required, with additional languages a plus.

Qualifications

• Experience in freight forwarding or logistics is preferred.
• Experience in air exports is highly desirable.

Responsibilities

• Prepare and process shipping documents (bills of lading, invoices, packing lists).
• Enter shipment data into systems with accurate record-keeping.
• Coordinate shipments with customers, carriers and service providers.
• Provide administrative support including phones, emails, and filing.
• Assist with billing and invoicing processes.
• Ensure compliance with customs and trade regulations.

Skills

Organizational skills

Time management

Communication

Attention to detail

Work under pressure

Tools

Microsoft Office Suite

Logistics software

Job description

Freight Forwarder Assistant

Job area: Freight Forwarding

Location: USA - Chandler, E. Palomino Dr.

Division: Group

Time Type: Full Time

Summary: A Freight Forwarder Assistant is responsible for providing support to the freight forwarding team, including assisting with documentation, data entry, customer service, and general administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to work well under pressure in a fast‑paced environment.

Duties and Responsibilities

• Assist with the preparation and processing of shipping documents, including bills of lading, commercial invoices, and packing lists
• Enter shipment data into computer systems and ensure accurate record‑keeping
• Communicate with customers, carriers, and other service providers to coordinate and track shipments
• Provide administrative support to the freight forwarding team, including answering phones, responding to emails, and filing documents
• Assist with billing and invoicing processes
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws

Educational background / Work Experience

• Prior experience in freight forwarding, logistics, or a related field is preferred
• Experience in air exports is highly desirable

Skills & Competencies

Mathematical Skills

• Ability to perform basic calculations, such as calculating costs and rates

Other Skills

• Excellent organizational and time‑management skills
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work well under pressure and in a fast‑paced environment

Function / Market & Industry Knowledge / Business Acumen / Processes

• Knowledge of air freight logistics and customs regulations
• Understanding of trade laws and regulations

Language Skills

• Fluency in English is required
• Knowledge of additional languages is a plus

Computer Literacy

• Proficiency in Microsoft Office Suite
• Experience with logistics software and systems is preferred

Compensation

Expected base pay range: $20.50 – $27.50 per hour.

Employment Type

At Will Employment – employees may be terminated for any reason or no reason at all, provided it does not violate any law.

Equal Employment Opportunity Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable law. If you require special assistance or accommodation, please contact Human Resources at [e-mail].

DSV reserves the right to defer or close a vacancy at any time.